Obsess over your patient base.
Successful clinic founders have one thing in common: they obsess over the people who already spend money with them. They know which patients carry the practice, what they spend on, and when they typically stop.
LUFT finds those numbers in your data, then builds the system that turns your patient retention function into predictable revenue.
01
The Economics
Model the cash flow, find the leaks, identify the constraints. Quantify and prioritize the fixes according to impact.
02
The Technology
Evaluate your existing platforms and tools. Build clean workflows that amplify patient lifetime value.
03
The Interactions
Shape the message, set the timing, activate the channels. Stay top of mind, minimize drift, win back patients.
04
The Analytics
Measure patient returns, follow-up performance, and revenue impact to see what's working and refine the system.
Design, build, execute.
We implement the system and help you run it.
LUFT designs and builds the right-fit retention function for your clinic. If your team has the right people in place, we train them and hand it over. If not, we run it and put the right team in place.
The Patient-Base Audit determines what your retention system should look like. Implementation and optional execution are scoped separately.
Who we work with
Founder-led, independent clinics with meaningful cash-pay revenue.
Acupuncture and integrative wellness, medspas, cash-pay rehab and chiro. The vertical matters less than the shape of the business.
Cash-pay revenue
A significant share of revenue comes directly from patients. Insurance mix is welcome, and often makes the work more valuable.
Founder-led
Motivated, mission-driven founders actively involved in day-to-day operations that need more time to work on the business not in the business.
Enough complexity to matter
Multiple providers, multiple services, or multiple revenue streams. That is where the questions get hard and the answers get valuable.
US-based clinics only for now.
Testimonials
“This was information I could not obtain from the standard reports in my EHR system. The analysis identified patterns in new patient visits and patient retention, along with suggestions on how to stabilize my business revenue using metrics I can track weekly.”
“Luke was incredibly helpful in identifying a decline in patient retention over the past few years that has affected our bottom line.”
“Working with Luke has been both a pleasurable and profitable experience. He is easy to engage with, always locked-in, on-point, and able to clearly explain the meaning behind the numbers.”
Start here
What are your patient relationships really worth?
Standard reports show visits and revenue. The LUFT Patient-Base Audit shows how patient value develops over time, where it comes from, where it slips away, and what may be recoverable.
What are patients worth?
Understand the lifetime value of patient relationships, and how that value differs across patient groups and over time.
Where does revenue come from?
See which services, practitioners, and patient groups drive revenue, and how concentrated that revenue has become.
Where is value leaking?
Find where patients drop off between visits, fall out of expected care patterns, or encounter friction that keeps them from returning.
What's realistically recoverable?
Estimate the revenue opportunity from stronger continuity and better service to existing patients, with clear assumptions and priorities.
Mission
To put patient lifetime value at the center of clinic growth.
A different growth equation
Acquisition starts the relationship. Retention builds its value.
As attracting new patients becomes more expensive,
relying on acquisition alone leaves clinics vulnerable.
Yet most practices still measure growth in new bookings,
rather than the lifetime value of the relationships
they've already earned.
LUFT changes that equation. We uncover where patient
value is created, where it is lost, and what can be
recovered. Then we turn those insights into retention
systems that strengthen continuity of care and build
more predictable revenue.
LUFT grew out of firsthand experience operating an independent integrative clinic outside Chicago.
Luke Bujarski, Founder
A different way to grow
- Growth Move beyond the next new patient. Build lasting value from the relationships your clinic already has.
- Economics Look beyond monthly revenue to understand patient lifetime value, revenue concentration, and the cost of lost relationships.
- Retention Understand where patients drift from expected care patterns and when appropriate follow-up can strengthen continuity.
- Systems Move beyond generic reminders and complex CRM workflows to a focused retention process built around your clinic.
- Results Measure returning patients, completed visits, and economic contribution, not simply messages sent or appointments booked.
The Clinic Operator
Monthly field notes on the economics of cash-pay health.
