Find your clinic alpha.
Build in the right order. Request an audit
before burning money on marketing.
Chrystal Clinic:
$0
in year-one
incremental revenue
A single-location integrative wellness clinic in Sycamore, Illinois. LUFT built the economic model, identified five opportunity gaps, and designed the operational playbook to close them at zero incremental cost.
Decision economics for cash-pay clinic founders.
"It's the economy." That's the first thing I hear from clinic founders when volume slows. Sometimes it is. Usually the constraint is somewhere in the building. Acquisition in one, retention or pricing or capacity in the next. They are never equal, and the biggest lever is rarely the loudest. Weak retention looks like an acquisition problem. A capacity problem shows up as pricing. LUFT quantifies those levers and works with you to pull them in the right order.
Luke Bujarski
Founder, Economist, Clinic Owner
Testimonials
“I connected with Luke for consulting help to audit patient visit data from my EHR system, Jane, for my acupuncture clinic in metro Detroit. I wasn't sure what to expect from the audit and was pleasantly surprised by the key findings. The analysis identified patterns in new patient visits and patient retention, along with suggestions on how to stabilize my business revenue using metrics I can track weekly. This was information I could not obtain from the standard reports in my EHR system. I can now use this data to identify patients who need follow-up to complete their treatment plans, which has increased patient retention and been invaluable for growing my business. I highly recommend working with Luke.”
Evolve Acupuncture
Royal Oak, Michigan
The 2026 Acupuncture Clinic
Benchmark Report
This report analyzes how top-performing acupuncture clinics convert and retain patients, laying out the six numbers that expose the revenue leaks quietly capping your growth.
- Second-visit return the industry's most expensive blind spot
- Deep-funnel retention whether your leaks are clinical or operational
- Revenue concentration how much rides on your most loyal patients
- Patient lifetime value completers versus early drop-offs
- Capacity utilization the revenue hiding in your empty hours
- Patient durability how many of your best patients stay past a year
Who this report is for
Founders who want a clear view of the patient journey: how many new patients convert, how many stay, and where the rest slip away. If you run an independent, mostly cash-pay practice, suspect revenue is leaking between the first visit and the loyal regular, and would rather measure retention than assume it, the six numbers inside are designed for you.
Start with an audit.
Understand what happens after patients come through your door. Schedule an audit before spending money on ads or a new website.
Acquisition
Count who's actually coming in.
Understand which entry points are growing, which are quietly shrinking, and what these shifts are costing you.
Retention
See who stays and who slips.
Gain clarity on how your patient-clinic relationships are evolving. See where they drop off and how retention differs by segment.
Monetization
Find where the revenue lives.
Identify patient profiles, understand how much they are worth and which convert into loyal customers.
Send us an export.
This is what comes back.
A 6-point retention lift adds $42K in annual revenue, with no new patients.
This clinic sees 700 new patients a year and 62% return after their first visit. Moving that rate to 68% retains 42 additional patients. Retained patients generate $1,150 in average annual revenue versus $150 for patients who stop after one visit.
A 10% price increase on your flagship service adds $28K with zero change in volume.
Most founders assume a price increase will cost them patients. The model shows the actual tradeoff. Applied to the clinic's highest-volume service, a 10% increase adds $28,000 annually at current volume. The breakeven point is far higher than most founders expect.
Provider B's retention gap is costing the practice $47K a year.
Provider A retains 58% of patients at 12 months. Provider B retains 27%. At current patient volume, that 31-point gap represents $47,000 in recoverable annual revenue. Not from marketing more, from closing a performance gap already inside the practice.
All figures are illustrative based on representative clinic economics. Your model will reflect your actual patient data, service mix, and pricing.
Working with LUFT
Every engagement starts with the same question: what is actually holding the clinic back.
Audits
A deep analysis of your appointment and revenue data. Finds the constraint holding the clinic back and quantifies what relieving it is worth. Typically surfaces two to three operational interventions with dollar figures attached.
No charge if recoverable revenue is marginal.
Decisions
Applied economics for the one-way doors you only walk through once. A new service line, a key hire, repricing, a second location.
Objective Model the outcome before you commit. Expensive decisions run on numbers instead of instinct.
Ongoing
LUFT works inside the clinic to execute against the constraint. The patient journey, retention systems, reactivation, and the tooling that keeps the numbers visible.
Objective Own the result, not just the recommendation.
LUFT sells no software and takes no vendor referral fees. If the answer is that your current stack is fine, that is the answer.
Who qualifies
Integrative clinics with motivated founders in operation for at least three years. Yours is a growth rather than a lifestyle business.