Obsess over your patient base.
Successful clinics have one thing in common: they obsess over the people who spend money with them. They know which patients carry the practice, what they spend on, and when they typically stop.
LUFT finds those numbers in your data, then builds the system that turns your patient retention function into predictable revenue.
01
The Economics
Model the cash flow, find the leaks, identify the constraints. Quantify and prioritize the fixes according to impact.
02
The Offer
Right-size services, pricing, and capacity. Structure packages and memberships that improve continuity of care and increase patient lifetime value.
03
The Interactions
Shape the message, set the timing, activate the channels. Stay top of mind, minimize drift, win back patients.
04
The Analytics
Measure patient returns, follow-up performance, and revenue impact to see what's working and refine the system.
Design. Build. Automate.
We build the system and help you automate it.
LUFT designs your retention system around the tools you already use, automating repetitive tasks and patient interactions wherever possible. Less manual work, more consistent follow-up, and a system that keeps improving without demanding more of your time.
The Patient-Base Audit determines what to build. Implementation and ongoing support are scoped separately.
Who we work with
Founder-led, independent clinics with meaningful cash-pay revenue.
Acupuncture and integrative wellness, medspas, cash-pay rehab and chiro. The vertical matters less than the shape of the business.
Cash-pay revenue
A significant share of revenue comes directly from patients. Insurance mix is welcome, and often makes the work more valuable.
Founder-led
Motivated, mission-driven founders actively involved in day-to-day operations that need more time to work on the business not in the business.
Enough complexity to matter
Multiple providers, multiple services, or multiple revenue streams. That is where the questions get hard and the answers get valuable.
US-based clinics only for now.
Testimonials
“This was information I could not obtain from the standard reports in my EHR system. The analysis identified patterns in new patient visits and patient retention, along with suggestions on how to stabilize my business revenue using metrics I can track weekly.”
“Luke was incredibly helpful in identifying a decline in patient retention over the past few years that has affected our bottom line.”
“Working with Luke has been both a pleasurable and profitable experience. He is easy to engage with, always locked-in, on-point, and able to clearly explain the meaning behind the numbers.”
Start here
You're paying to bring patients in. How many come back?
Before you spend more on marketing, look at what happens to the patients you've already acquired. The LUFT Patient-Base Audit shows where patients stop returning, estimates the lifetime value at stake, and identifies the improvements worth making first.
Where are patients dropping off?
See what happens after the first visit, where patients leave their expected care patterns, and which stages lose the most people.
What's the revenue at stake?
Measure observed patient lifetime value and estimate what stronger continuity could be worth, using your clinic's own history.
What drives your patient value?
Find the services, practitioners, and patient groups that account for your revenue, including where it is most concentrated.
What should you fix first?
Leave with two or three practical priorities, from rebooking gaps to follow-up workflows, ranked by potential impact and feasibility.
Mission
To put patient lifetime value at the center of clinic growth.
A different growth equation
Acquisition starts the relationship. Retention builds its value.
As attracting new patients becomes more expensive,
relying on acquisition alone leaves clinics vulnerable.
Yet most practices still measure growth in new bookings,
rather than the lifetime value of the relationships
they've already earned.
LUFT changes that equation. We uncover where patient
value is created, where it is lost, and what can be
recovered. Then we turn those insights into retention
systems that strengthen continuity of care and build
more predictable revenue.
LUFT grew out of firsthand experience operating an independent integrative clinic outside Chicago.
Luke Bujarski, Founder
A different way to grow
- Growth Move beyond the next new patient. Build lasting value from the relationships your clinic already has.
- Economics Look beyond monthly revenue to understand patient lifetime value, revenue concentration, and the cost of lost relationships.
- Retention Understand where patients drift from expected care patterns and when appropriate follow-up can strengthen continuity.
- Systems Move beyond generic reminders and complex CRM workflows to a focused retention process built around your clinic.
- Results Measure returning patients, completed visits, and economic contribution, not simply messages sent or appointments booked.
The Clinic Operator
Monthly field notes on the economics of cash-pay health.
